They are called Records

I continue to be more and more frustrated with one of our software vendors. Today I get an email asking for some customer records, like how many users they have, how many machines and names. Well since they bought the software from you, not me how would I know that information? You would think they would have some sort of record keeping systems, they are a software company after all. I’ve spent more time chasing down things that have been documented countless times today than I have anything else. *deep breath*

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