Now its time for the story I’ve been waiting to type. Just had to take care of a few things first.
Last Sunday on the drive home from east Texas, I noticed that my transmission was starting to slip when shifting from first to second (its an automatic). So Monday morning I decided to take it down to the local dealership, Huffines of Lewisville to have them check it out. Now I’ve done a lot of business with these guys over the last year and have always been happy with the service. First up they tell me there is a diagnostic fee and they will call me and let me know whats going on. I was fine with that.
They called later in the day and said, yep its slipping alright. I had 3 options with them, 1) I could go ahead and buy a new transmission 2) I could get my rebuild, which is only $100 less than a new one 3) They could take mine out and take a look at it and see if its something minor. Well option 3 was the way I went, not having any other problems with the transmission and it not slipping the day I took it in, I figured it was minor.
A few ours later they call and tell me it can’t be fixed, just rebuilt or replaced. So I asked if the cost of them taking it out (pretty expensive) would be applied to the rebuild or the replacement, since it was already out of the truck. He said no, I was a little upset about that, and it didn’t make sense, it was already out, so that part was done. I asked him if they just put it back together how long did he think it would last, he said it could be 1 week or 1 year, fair enough. So I just said put it back like you found it and I’ll come pick it up. A little later he called back and said that it was going to cost $1500 to put it back together. That really pissed me off, now I understand that there are new gaskets, fluid and such that need to go back in it. But upfront they never, not even remotely, stated that there would be additional cost if I decided not to have it rebuilt or replaced. The cost thus far was already approaching $1000, and I still didn’t have a drivable truck. So I told him I wouldn’t pay that. He said they would just put everything in the back of the truck then. Now those who know me, know that I rarely get pissed off about much, but I was very pissed off at this point.
I called the manager, not to get anything out of these guys, just to point out the fact that I thought they should tell the customer these things up front. I started very nicely and calmly, then the guy wanted to be a smart ass. Thats when I got pissed in over drive. I really couldn’t believe how poorly that treated me as a customer.
I had been looking at new trucks on there lot for a couple of weeks, that morning I had found a truck I wanted to buy. But not after all that, I took my business else where. If thats they way they wanted to treat people then screw them. They lost a customer and a truck sale on top of that. In addition, if anybody reads this that plans on doing business with them, I hope you don’t and they loss more customers.
Let me just make it clear, it wasn’t about the cost, I know the work is expensive, its about the deception and feeling of getting deceived that pissed me off. I’m a working man, I get paid and I pay for what I get, but I don’t like dealing with people or companies like this.